Refund Policy

RETURNS

Any refund or exchange claim must be initiated within the 30 days from the date of purchase Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer will pay for the re­turned items postal fees. 21Studio PhotoLab recommends to sending back any items to us with tracked service to avoid any missing or delay.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

21Studio PhotoLab may restrict the user account if any fraudulent transactions found in relation to the user account

Non-returnable items:
* Gift cards

*PERSONALISED ITEM

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Film box or bag that has been opened to expose the film contained.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  INFO@21STUDIOPHOTOLAB.CO.UK

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@21STUDIOPHOTOLAB.CO.UK
 and send your item to: FUJIFILM 21STUDIO,21WHITECHAPEL ROAD,LONDON,E11DU.

Film Development and Scanning

For online purchase, we will inspect the film once we receive this post and will notify you about any damage found. We will update you for any rejection and reason for the rejection.

In terms of rejection, we only refund the cost of service minus the cost of posting to you, so we do not refund the postal cost for either side.

Shipping
To return your product, you should mail your product to: FUJIFILM 21STUDIO, 21WHITECHAPEL ROAD, LONDON, E11DU.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If Royal Mail return a parcel undelivered because (a) the address was incorrect on the order (b) you didn't claim the parcel from a sorting office in sufficient time - then you will not be refunded the shipping costs, and you will be asked to pay another shipping cost for the parcel to be sent once more. This applies to domestic and international orders.

The time it may take for your exchanged product to reach you will vary depending on shipping location.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.