Refund policy
Refund, Returns, Exchange Policy
Any refund,Retrun or exchange claim must be initiated within the 30 days from the date of purchase Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Customer will pay for the returned items postal fees. 21Studio PhotoLab recommends to sending back any items to us with tracked service to avoid any missing or delay. However, the purchased item must be in unused, in the same condition as you received it. Also must be within its original supplied packaging. We will process any refund claim after receiving the item back and our inspection of the item condition.21Studio photolab reserves the right to decline any refund if the concerned item received back in compromised condition. Any refund made will be processed to the Cards/PayPal account that has been used when purchasing the product, no change of payment mode will be accepted.
.21Studio PhotoLab may restrict the user account if any fraudulent transactions found in relation to the user account
Some of our items are non-refundable and non-exchangeable. Please check bellow non-refundable item when purchasing online or check with our staff if you are purchasing from our shop. You must have the original proof of purchase for either type of transactions.
Non-returnable items:
* Gift cards
** Film and Disposable camera **
Thank you for choosing our film products. We take great care in ensuring the quality and integrity of our films. Due to the sensitive nature of photographic film, we adhere to the following return policy:
**No Returns Accepted**
1. **Temperature Sensitivity**: Our film products must be stored at specific temperatures to maintain their quality. Once the film has left our facility, we cannot guarantee that it has been kept under optimal conditions.
2. **X-Ray Exposure**: Film is highly susceptible to damage from X-ray exposure, which can occur during travel through security at airports or other facilities. For this reason, we cannot accept returns on film that may have been exposed to such conditions.
3. **Quality Assurance**: All film products are thoroughly inspected before shipping. If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receipt, and we will work with you to resolve the issue.
4. **Customer Responsibility**: It is the customer's responsibility to ensure proper handling and storage of the film after purchase. We recommend reviewing storage guidelines to maintain the integrity of your film.
By purchasing our film products, you agree to these terms. If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team. Thank you for your understanding!
*PERSONALISED ITEM*
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Film box or bag that has been opened to expose the film contained.
* Any item not in its original condition, is damaged or missing parts for reasons not due to
our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@21STUDIOPHOTOLAB.CO.UK
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@21STUDIOPHOTOLAB.CO.UK
and send your item to: 21STUDIO PHOTOLAB,21WHITECHAPEL ROAD,LONDON,E11DU.
Film Development and Scanning
For online purchase, we will inspect the film once we receive the post and will notify you about any damage found. We will update you for any rejection and reason for the rejection.
In terms of rejection, we only refund the cost of service minus the cost of posting to you, so we do not refund the postal cost for either side.
. Shipping
To return your product, you should mail your product to:
21STUDIO PHOTOLAB, 21WHITECHAPEL ROAD, LONDON, E11DU.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If Royal Mail return a parcel undelivered because (a) the address was incorrect on the order (b) you didn't claim the parcel from a sorting office in sufficient time - then you will not be refunded the shipping costs, and you will be asked to pay another shipping cost for the parcel to be sent once more. This applies to domestic and international orders.
The time it may take for your exchanged product to reach you will vary depending on shipping location.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping or Missing Items for Postal Orders
21Studio photolab, process all online orders with Royal Mail Track & Sign service. We are not liable for any damage to the items by Royal Mail. However, we recommend customers to write us in similar incidence so that we can arrange a possible resolution which is again not guaranteed.
For any items that posted to us, please make sure the tracking service and we do the same when sending you back, we do not refund or cover any missing items while on shipping.
Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.
Delivery & Dispatch services For Negative
As standard, our orders are shipped out using the TRACK 48 Royal Mail delivery service. Orders sent out via our TRACK 48 service will normally arrive within 1-3 working days, however, this can take up to 10 working days.
Unfortunately, we cannot be held responsible for delayed or lost orders once in the hands of our third-party delivery services. Where possible we will aim to replace lost prints if they haven’t arrived after 30 days of dispatch. We cannot be held responsible for delays and lost orders.
Although we will always try to assist customers in locating deliveries, it is the responsibility of the customer to consider the arrangements for taking receipt of orders at their delivery address. It is the responsibility of the customer to ensure that there is a responsible person available to accept delivery at the specified shipping address. 21STUDIO PHOTOLAB cannot be held responsible for orders being accepted by the wrong individuals. This is especially important if your delivery address is a shared building.
None of the delivery methods are guaranteed or refundable.
We’re unable to insure negatives, slides or digital files and it is the Customers’ sole responsibility to provide independent insurance cover for possible loss or damages incurred during delivery of negatives, slides, digital files and other similar materials.
Our turnaround times for processing, printing, and dispatching orders fluctuate depending on our workload and the lead times advertised by us are target times only. If you have an urgent order or deadline, please contact us and we will do our best to accommodate for these, however, this can still not be guaranteed. We reserve the right to vary service times and accept no liability for failure to comply with quoted times resulting in any loss, direct or indirect.
Delivery from customers to 21STUDIO PHOTOLAB
Customers who send film/media to us via ANY postal method, do so at their own risk. The customer is responsible for ensuring that the correct postal charges are covered and a secure method of delivery has been chosen. We cannot be held accountable for any items that do not arrive at our location/s. We are not responsible for locating any such items with any delivery partners. The customer understands the risks of sending any items to us via any third-party delivery companies and assumes responsibility for any such service decisions.
In the unlikely event of any dispute of an item’s delivery (between the customer and21STUDIO PHOTOLAB ) to our locations, proof of delivery will be required before any further action can be taken.
Damaged Goods
In the unlikely event that your order arrives damaged, please notify us within 3 working days so we can arrange a replacement where possible. Before a replacement is sent out we would need to see evidence of the damage (pictures via email) or the full order returned to us.
We take all reasonable care to ensure that the customers film/s are handled with the utmost care and attention. In the unlikely event of loss or damage while in our possession, whether caused by negligence or otherwise, liability is limited to the cost of an equivalent amount of unexposed film and refund of any processing charges paid. We cannot be held liable for any loss, damage or delay to your work which might be caused by our third party delivery services.
It is impossible for 21STUDIO PHOTOLAB to assess the value of originals and unprocessed film supplied by the customer and the charges made for our services do not reflect or incorporate unlimited liability. Customers should notify ourselves of any work of special value and advise us accordingly.
All orders for processing and printing are accepted on the basis that their value does not exceed the cost of any equivalent new and unprocessed material.
Refund Policy
If we are unable to fulfil the whole of a customer order, customers will be refunded in full. If we can only partially fulfil an order, customers will be refunded for the services/items we’re unable to fulfil.
We do not offer any refunds for delayed or lost orders. Refunds will be issued via the original method of payment.
Cancellation / Edit Order Policy
Due to the speed of our servers and production we do not offer cancellations. Once an order has been placed it is not possible to retract or edit any order.
Please write to info@21stuiophotolab.co.uk for any refund/return enquiries.