FAQ

What Sizes We Scan35mm?

SMALL Resolution JPEG 1545X1024 pixels Approximately 1.3MB
Standard Resolution JPEG 3130X2075 PIXELS Approx 5MB
Premium Resolution JPEG 6774X4492 pixels approx. 20MB
Premium TIFF (8bit) 6774x4492 pixels approx. 80MB
Premium TIFF (16bit) 6774x4492 pixels approx. 180MB

What Sizes We Scan for 120 Film ?

6X4.5 STANDARD RESOLUTION JPEG 2416X2830 PIXELS APPROXIMATELY 5MB
6X4.5 PREMIUM RESOLUTION JPEG 4824X3533 PIXELS APPROXIMATELY 18MB
6X4.5 PREMIUM RESOLUTION TIFF 8BIT 4824X3533 PIXELS APPROXIMATELY 50MB
6X4.5 PREMIUM RESOLUTION TIFF 16BIT 4825X3533 PIXELS APPROXIMATELY 100MB
6X6 STANDARD RESOLUTION JPEG 2416X2830 PIXELS APPROXIMATELY 7MB
6X6 PREMIUM RESOLUTION JPEG 4832X4760 PIXELS APPROXIMATELY 25MB
6X6 PREMIUM RESOLUTION TIFF 8BIT 4832X4760 PIXELS APPROXIMATELY 70MB
6X6 PREMIUM RESOLUTION TIFF 16BIT 4832X4760 PIXELS APPROXIMATELY 140MB
6X7 STANDARD RESOLUTION JPEG 2951X2407 PIXELS APPROXIMATELY 7MB
6X7 PREMIUM RESOLUTION JPEG 5902X4815 PIXELS APPROXIMATELY 20MB
6X7 PREMIUM RESOLUTION TIFF 8BIT 5902X4815 PIXELS APPROXIMATELY 85MB
6X7 PREMIUM RESOLUTION TIFF 16BIT 5902X4815 PIXELS APPROXIMATELY 170MB
6X9 STANDARD RESOLUTION JPEG 3569X2451 PIXELS APPROXIMATELY 8MB
6X9 PREMIUM RESOLUTION JPEG 7139X4903 PIXELS APPROXIMATELY 32MB
6X9 PREMIUM RESOLUTION TIFF 8BIT 7139X4903 PIXELS APPROXIMATELY 100MB
6X9 PREMIUM RESOLUTION TIFF 16BIT 7139X4903 PIXELS APPROXIMATELY 200MB

Do you edit my images?

We try not to touch your images all that much, but we do want you to receive images you are happy with. We personally check every single image that goes through our service, removing any last bits of dust that might have been missed and making minor edits to colour and exposure if we feel it’s needed but if you would prefer us not to touch them at all, let us know!

How do I receive my scans and negatives?

We send your scans to you via WeTransfer to the email address you provided when placing your order.Otherwise you can contact us if you forget to add this while placing order.At checkout you have the option choose to receive your processed negatives via post, OR collect them from the 21STUDIO PHOTOLAB

We will store your negatives for 4WEEKS, after this they will be disposed of. If for any reason you can not collect, get in touch and we will happily make alternative arrangements.If you do not want your negatives we will dispose the negatives for you.

Do you develop E6/Slide film?

Yes we do

Can you develop ECN2 film?

Yes We do

How do I send in my order?

Just put your Film in a secured packet and send it to us as tracked post with the order number you have received in order confirmation email.

You can simply write your order on a piece of paper and include it in your parcel. And send to

21STUDIO PHOTOLAB(FUJIFILM)

21 Whitechapel Road

London, E1 1DU .

What happens if I forget to include an order number?

Although we strongly recommend to include order number with each packets, we still can sort this out if you contact us immediately and tell us information as much as you can.

We cannot process or do nothing without an order number. However, if we are able to trace your items with your given information we definitely try to process that order at our earliest.

In such circumstance, 21STUDIO PHOTOLAB suggests you to contact us through our email or phone number immediately.

Do you do digital prints?

21STUDIO PHOTOLAB is FujiFilm premium Partner digital printing shop in Aldgate East. We have range of options for digital print.

Please browse our digital print section to find out what services you want.

Can you push my film?

Yes we can. We can push up to 2stop /pull up to 1stop ,your black and white film .

What are your turnaround times?

Our turnaround is depend what service you select quickest is 1hour slowest is 5-7working days of receipt of your order, depending on your service.

How long does it take to get my negatives / print?

We aim to post back your negatives, prints, as soon as possible. Mail usually arrives within two to three days of receiving your dispatch email, depending on the shipping option chosen at checkout.

If your order includes prints as well as film developing, this will be sent out with your negatives.

Do you offer free shipping?

We have free shipping for all orders over £50.

What equipment do you use for film develop?

C41 colour negative film is developed using a Noritsu V30 automatic film processor, this allows us to produce high quality negatives fast, up to 30 an hour if you were wondering why it was called a V30.

B&W negative film is developed using a Noritsu V30P automatic film processor, this allows us to produce high quality negatives fast.

For E6 we use Dev.a Automatic film processor Accurate Result always

We scan all our film using a Noritsu HS1800. This machine is a beast and allows us to output different resolutions depending on your needs, it can scan up to 1800 frames an hour. I think I see a Noritsu naming theme going on here.

What if my film is blank?

We hope this never happens, but in the unfortunate case that it does, we happily refund the cost of your order minus the cost of developing.

How long are my Physical / We Transfer files stored for?

Once your files are delivered via We Transfer , we keep your files stored online for 4weeks . After 4weeks these files are deleted, so make you sure you have downloaded your files within 4weeks.

We store physical orders / negatives at the lab for 4weeks. These orders can be collected during our opening hours . After 4Weeks these physical items will be destroyed in a GDPR compliant manner.

Do you develop disposable cameras?

Yes We Do

what do you do with your chemical waste?

Being aware of how we removed of our chemical lab waste was high on the plan when opening 21STUDIO PHOTO LAB. Our chemical waste is collected in the lab by using a Metafix filtration system, which filters the chemicals meaning the waste is safe to be poured down a drain. The silver is also recovered via the system which then goes on to be used in silver jewellery / cutlery etc!