Purchase Options Cancellation Policy

Purchase Options Cancellation Policy

Last updated: July 2026

At 21 Studio Aldgate, we aim to make our purchase options clear and transparent. This Cancellation Policy explains how customers may cancel recurring purchase options, memberships, or subscription services purchased through our website.

1. Subscription and Membership Purchases

If you purchase a recurring membership or subscription, your selected payment method will be charged automatically at the interval you selected (for example, monthly or annually) until you cancel.

By purchasing a recurring subscription, you authorise us to collect recurring payments in accordance with the selected billing schedule.

2. How to Cancel

You may cancel your subscription at any time by:

• Logging into your customer account and managing your subscription; or

• Contacting our customer support through the Contact Us page before your next billing date.

Cancellation requests received after a renewal payment has been processed will take effect from the next billing cycle.

3. Effect of Cancellation

Once your subscription is cancelled:

• No future recurring payments will be collected.

• Your membership benefits will remain active until the end of your current paid billing period.

• Your subscription will not renew automatically after the current billing period expires.

4. Refunds

Subscription and membership fees are generally non-refundable once a billing period has started.

Refunds may only be provided where required by applicable UK consumer law or where we determine, at our sole discretion, that exceptional circumstances apply.

If a payment has been taken in error, please contact us as soon as possible so we can investigate and resolve the issue.

5. Cooling-Off Rights

If you are a consumer residing in the United Kingdom or another jurisdiction providing statutory cancellation rights, you may have a legal right to cancel your purchase within the applicable cooling-off period.

However, where you expressly request immediate access to digital membership benefits or services and acknowledge that your cancellation rights may be affected once those services begin, your statutory right to cancel may be reduced or lost in accordance with applicable law.

Nothing in this policy limits or excludes your statutory consumer rights.

6. Changes to Subscription Pricing

We reserve the right to change subscription pricing or membership fees. Where applicable, reasonable advance notice will be provided before any pricing changes take effect. Continued use of the subscription after the effective date constitutes acceptance of the updated pricing.

7. Contact Us

If you have any questions regarding your subscription or wish to cancel, please contact us using the details provided on our Contact Us page.

We aim to respond to all enquiries as quickly as possible.