Terms & Conditions for Film Processing

Delivery & Dispatch services
As standard, our orders are shipped out using the TRACK 48 Royal Mail delivery service. Orders sent out via our TRACK 48 service will normally arrive within 1-3 working days, however, this can take up to 10 working days.
Unfortunately, we cannot be held responsible for delayed or lost orders once in the hands of our third-party delivery services. Where possible we will aim to replace lost prints if they haven’t arrived after 30 days of dispatch. We cannot be held responsible for delays and lost orders.
Although we will always try to assist customers in locating deliveries, it is the responsibility of the customer to consider the arrangements for taking receipt of orders at their delivery address. It is the responsibility of the customer to ensure that there is a responsible person available to accept delivery at the specified shipping address. 21STUDIO PHOTOLAB  cannot be held responsible for orders being accepted by the wrong individuals. This is especially important if your delivery address is a shared building.
None of the delivery methods are guaranteed or refundable.
We’re unable to insure negatives, slides or digital files and it is the Customers’ sole responsibility to provide independent insurance cover for possible loss or damages incurred during delivery of negatives, slides, digital files and other similar materials.
Our turnaround times for processing, printing, and dispatching orders fluctuate depending on our workload and the lead times advertised by us are target times only. If you have an urgent order or deadline, please contact us and we will do our best to accommodate for these, however, this can still not be guaranteed. We reserve the right to vary service times and accept no liability for failure to comply with quoted times resulting in any loss, direct or indirect.
Delivery from customers to 21STUDIO PHOTOLAB
Customers who send film/media to us via ANY postal method, do so at their own risk. The customer is responsible for ensuring that the correct postal charges are covered and a secure method of delivery has been chosen. We cannot be held accountable for any items that do not arrive at our location/s. We are not responsible for locating any such items with any delivery partners. The customer understands the risks of sending any items to us via any third-party delivery companies and assumes responsibility for any such service decisions.
In the unlikely event of any dispute of an item’s delivery (between the customer and21STUDIO PHOTOLAB ) to our locations, proof of delivery will be required before any further action can be taken.
Damaged Goods
In the unlikely event that your order arrives damaged, please notify us within 3 working days so we can arrange a replacement where possible. Before a replacement is sent out we would need to see evidence of the damage (pictures via email) or the full order returned to us.
We take all reasonable care to ensure that the customers film/s are handled with the utmost care and attention. In the unlikely event of loss or damage while in our possession, whether caused by negligence or otherwise, liability is limited to the cost of an equivalent amount of unexposed film and refund of any processing charges paid. We cannot be held liable for any loss, damage or delay to your work which might be caused by our third party delivery services.
It is impossible for 21STUDIO PHOTOLAB   to assess the value of originals and unprocessed film supplied by the customer and the charges made for our services do not reflect or incorporate unlimited liability. Customers should notify ourselves of any work of special value and advise us accordingly.

All orders for processing and printing are accepted on the basis that their value does not exceed the cost of any equivalent new and unprocessed material.
Refund Policy
If we are unable to fulfil the whole of a customer order, customers will be refunded in full. If we can only partially fulfil an order, customers will be refunded for the services/items we’re unable to fulfil. 
We do not offer any refunds for delayed or lost orders. Refunds will be issued via the original method of payment.
Cancellation / Edit Order Policy
Due to the speed of our servers and production we do not offer cancellations. Once an order has been placed it is not possible to retract or edit any order.

                       **21STUDIO PHOTOLAB File Transfer Policy**

**1. Introduction**
At 21STUDIO PHOTOLAB, we strive to ensure the security and confidentiality of your files during the transfer process. This document outlines our policies regarding file transfers, specifically when using WeTransfer, as well as our proprietary file transfer system.

**2. WeTransfer Policy**
When you utilize WeTransfer to send files to or from 21STUDIO PHOTOLAB, you automatically agree to the terms and conditions set forth by WeTransfer. Please be aware of the following important points:

- **Third-Party Sharing**: WeTransfer may share your files without your explicit permission. This sharing may include, but is not limited to, data processing and analysis as part of their operational framework.

- **Limitation of Liability**: 21STUDIO PHOTOLAB is not responsible for any issues that may arise from the use of WeTransfer, including but not limited to data loss, unauthorized access, or any other complications that may occur during the file transfer process. We recommend that users take necessary precautions when sending sensitive information.

- **User Responsibility**: By utilizing WeTransfer, you acknowledge that you are responsible for the content and security of the files you choose to transfer.

**3. 21STUDIO PHOTOLAB File Transfer System Policy**
Our proprietary file transfer system is designed to provide a secure and efficient method for transferring files. The following policies apply:

- **Security Measures**: 21STUDIO PHOTOLAB employs advanced encryption and security protocols to ensure the confidentiality and integrity of your files during the transfer process.

- **User Access**: Access to our file transfer system is restricted to authorized personnel only. Users are responsible for maintaining the confidentiality of their login credentials and must report any unauthorized access immediately.

- **Data Retention**: Files transferred via our system will be stored securely for a limited time before being permanently deleted. Users are encouraged to download and back up their files promptly.

- **Accountability**: 21STUDIO PHOTOLAB retains the right to monitor and record file transfers for security and compliance purposes. However, we commit to respecting the privacy of our users within the bounds of legal requirements.

**4. Conclusion**
By using either WeTransfer or our file transfer system, you agree to abide by the policies outlined above. 21STUDIO PHOTOLAB is committed to ensuring that your files are handled with care and professionalism. Should you have any questions or require further clarification regarding our file transfer policies, please do not hesitate to contact us at 0203 417 5858.